BBR ENGLISH –September 2022/2023 - RESERVATION & CANCELLATION POLICIES:

FRONT DESK HOURS:

·         Reception is staffed 7:00 am to 7:00 pm daily for all customer service.

·         Security Patrol: 7pm to 7am. Security will assist in late night check ins and customer requests. All business-related matters must be reported to shannon@bbrjcr.com.

·         Check-In: 200pm - 5:00 pm (Please let us know if you need to check-in after 5 pm. We will arrange this with security up until 10 pm.

·         Check-out: Is at 12 noon daily. All guests MUST vacate the property at 12 noon. If you would like to stay on, we can store your luggage and sell you a day pass at $10 per person for facility use to 5pm.  

CANCELLATION POLICIES:

·         A ONE NIGHT STAY will be charged on your credit card 5 days prior to your CHECK-IN date and is non-refundable.

·         ON THE DAY OF CHECK-IN, we will run your credit card for the balance of the reservation

·         NO SHOW: In the event of NO SHOW, you will be charged the full reservation.

·         NO REFUNDS: Your reservation is fully changeable subject to availability, In the event, you cannot make the trip due to changing health department restrictions, the reservation department will re-book your stay at no extra fees, subject to availability.

·         EARLY CHECK IN/LATE CHECK OUT: Early room check in is $10 per hour. We do allow luggage storage on site and allow you to use the facilities prior to 2pm. We do NOT allow you to use the facilities after check out time unless you purchase a day pass for reception at $10 a adult or child.  

·         EARLY DEPARTURE: In the event you must depart early prior to your check out date we request that you please inform the front desk day manager or after-hours security guard and submit your key to them.  There is NO refund for any early departure.  

·         ROOM CHANGE POLICY: If you have any issues with your room not functioning properly, please report all maintenance issues to the day front manager or night guard. If we cannot solve the issue in a timely fashion, we will offer you a room change subject to availability.       

·         ID/ CREDIT CARD: All reservations must have a valid ID & Credit Card to stay at the hotel.

ADDITIONAL CHARGES:

·         Extra Adult $15 per person per night plus tax
Extra Children $10 per night plus tax.
Children of any age are allowed.
Children up to and including 4 years old stay for free when using an existing bed. Children from 5 years old to 17 years old stay for US$10 per child per night plus tax. Dog Fee is $15 per dog per night plus tax . Small to medium size and only 1 dog per room.
No cots are available, and no extra beds are available. (Please Note: Family Rooms have 2 queen beds and 1 single bed)

·         UPGRADE ROOM FEES: If you wish to upgrade to a beachfront room the fee is $15 per night upon availability.

·         WIFI: Is available in all areas and is free of charge.

·         FREE PARKING: parking is on site. (No reservation needed for parking).  *PLEASE NOTE- The hotel is not responsible for theft or damages to any cars.  

·         DOGS:  Small Dogs are allowed in our pet friendly rooms only. Charges and inspection of dog size will apply. Only allow 1 dog is permitted per room. All dogs must be on a leash in all public areas of the hotel. No Dog is to be leashed to a piece of furniture. If your dog is barking or unruly, we will request you to check out early without compensation. PLEASE PICK UP AFTER YOUR DOG! or face a fine up to $50. 

·          DOGS MUST BE ON A LEASH. Please always respect the dog rules of leashes in the public areas. Dogs cannot be left unattended in the rooms or around the pool/garden area. If the dog is being nescience, management will ask for the removal of the pet from the property. Dogs are only permitted to stay in Standard Room Dog friendly rooms. We DO NOT allow dogs in our beachfront/garden rooms.

·         NON-SMOKING /VAPING: This is a non-smoking hotel; Smoking is allowed in designated areas away from the hotel rooms and gardens. $100 fine is reported smoking in a room or on the property.

RESTAURANT & BAR - We do not have a restaurant or a bar! We now have an open-air eating lounge area. Food delivery is allowed, and a communal microwave is provided in the lounge eating area along with purified drinking water stations throughout the property.        

·         FOOD DELIVERY: Delivery service of food and meals is available to our hotel and lounge area and can be ordered at the front desk. The delivery of food charges is paid by the guests.

·         SURF LESSONS: We require 24-hour notice for surf lessons that are included in the room & to hotel guests only. Please email reservations@bbrjcr.com to pre-book your lesson for the next day. All lesson times are subject to tides for the safety of the guest. We are not liable for belongings at the surf camp and all lessons are weather permitted.

·         HEALTH & REGULATIONS: We practice the current safety guidelines posted with the Costa Rican health board.

·         HOUSEKEEPING: Will clean and prepare all rooms prior to our guest's arrivals. Every 3rd day we will clean the room. Extra towels and linens are provided by housekeeping or front desk upon request throughout your stay.

·         NO COOKING: This is NOT ALLOWED anywhere on our property. No cooking in rooms, around the pools or gardens. A communal microwave is provided in the beach front lounge area and seating for your personal food consumption.  We ask the guest to please clean up after themselves and put all trash in the bins provided throughout the property.

*EXTRAS & DAMAGES - Supplements are calculated throughout your stay. All extras will be added to your room bill and pre-paid upon arrival. We reserve the right to charge a credit card for incidentals or damages caused to a room at our discretion.
All communal areas are cleaned daily, and we follow the guidelines of the health board of Costa Rica for all our safety. Reservation Policy.

  Please contact reservations@bbrjcr.com for more information or call the front desk at (506) 4000 2874 or shannon@bbrjcr.com for any business-related issues. We wish you a pleasant stay and safe travels!